Deliveries and returns
Deliveries and returns
sommeil-et-tradition.fr delivers to you free of charge anywhere in Metropolitan France.
Country of delivery
sommeil-et-tradition.fr ensures delivery of orders only in mainland France.
Delivery is possible to Corsica and other small islands of Metropolitan France. However, we are unable to guarantee the same delivery time to these destinations, as it is highly dependent on crossing constraints.
For all other countries, please contact us via the contact form before placing the Order.
Delivery time and schedule
Your Sleep & Tradition order will be delivered within 4-5 weeks from the day of ordering.
Delivery times are as follows:
- In Ile de France and Lille, Monday to Sunday, 7 a.m. to 10 p.m.
- In the rest of France, Monday to Saturday from 7 a.m. to 5 p.m.
Product deliveries by appointment
Following the dispatch of your order, i.e. the delivery to the carrier, the latter will contact you by telephone or email within 4 working days to arrange a delivery appointment for half a day. The delivery people will drop off your order in the room of your choice upstairs if necessary. To do this, check that the items fit correctly through doors, stairs and corridors (no passage through windows).
Someone must be present to receive delivery of products delivered by appointment (mattresses, box springs, headboards, sets).
If no one is present, it will be necessary to reschedule a delivery by contacting us. If the first delivery failed due to the absence of the customer, the 2nd delivery and the following ones will be billed according to the price list defined in the General Conditions of Sale.
Depending on the carrier used for your S ommeil & Tradition items, our delivery people may change the date after a first attempt to deliver.
Product delivery without appointment
Delivery of pillows and mattress toppers is done without appointment and are generally delivered by the company DPD and its partners.
Split deliveries
Our products are not always sent together. For logistical reasons, sommeil-et-tradition.fr reserves the right to split shipments. Two different delivery people may take care of this. sommeil-et-tradition.fr will do everything possible to deliver everything to you in one go.
Carriers
Due to the difference in size and weight of our packages, we use different carriers to ensure the best ratio between quality and delivery cost.
Products delivered by appointment will be operated by GEODIS, France Express. Products delivered without appointment will be operated by DPD.
Tips for delivery
For delivery sommeil-et-tradition.fr recommends that you:
- Check the delivery address entered on the order form.
- Give us all the means necessary to reach you easily (telephone number, mobile, home, etc.)
- Carefully check the size and thickness of the bedding ordered.
- For orders including a 160x200 or 180x200 bed base, check that the bed base fits through the stairwell, elevator, doors, corridors, etc. or that you have chosen two bed bases, either 80x200 or 90x200.
- In case of absence, please contact us 48 hours in advance (working days).