5 year warranty


Mattresses and box springs guaranteed for 5 years

Everyday life at home places high demands on mattresses and bed bases. That is why our mattresses and bed bases are rigorously tested to ensure that they meet strict quality and strength requirements. You can be sure that they are made of high-quality, high-strength materials that can withstand daily use. Sommeil & Tradition offers you a 5-year warranty that covers manufacturing defects in materials and construction on mattresses and bed bases.

How long is the warranty valid for?

 This warranty is valid for 5 years from the date of purchase. The invoice is required as proof of purchase.

What are the conditions for applying the guarantee?

The warranty applies to new products sold by sommeil-et-tradition.fr or authorized distributors. They cover the repair or replacement of the product if a manufacturing defect in the materials likely to affect the normal and safe use of the product appears during the entire warranty period offered from the date of purchase. The Sommeil & Tradition warranty only concerns the initial purchaser acting as a consumer. It is non-transferable. It only applies in the case of domestic use. The warranty does not apply without presentation of the invoice in the case of distance selling. Keep your proof of purchase in a safe place.

The warranty only applies to products purchased on the reference site www.sommeil-et-tradition.fr.

The warranty does not apply to sales made to third parties, customers or distributors of the brand.

What does the warranty cover?

The warranty covers the repair or replacement of the product if a manufacturing defect in the materials appears during the entire warranty period offered from the date of purchase, in the following components of mattresses and box springs:

  • Wooden frame and springs in the mattress base.
  • Springs in pocket spring mattresses.
  • Foam core in foam mattresses.
  • Latex core in latex mattresses.
  • Wooden frame and slats of slatted bed bases.

All mattress toppers are excluded from the warranty

Apart from the implementation of the legal guarantee, Sommeil & Tradition will examine the product, and if after verification it is concluded that your claim is covered by the guarantee, the defective product will be repaired or replaced with the same or a comparable item. In the event of implementation, Sommeil & Tradition will cover the costs of repair, spare parts, labor and travel of personnel to the home that the service involves, to the extent that the costs to be incurred for the repair do not exceed the value of the product and the product is accessible for repair at no additional cost. These provisions do not apply to repairs not authorized by Sommeil & Tradition . The guarantee applies to materials and accessories replaced or repaired during the guarantee period, within the limit of the guarantee period remaining from the day of replacement or repair. In the event that the item is no longer sold by Sommeil & Tradition , and in the event of total impossibility of repair recognized by Sommeil & Tradition , or if the amount of the repairs exceeds the value of the item, and except for the implementation of the legal guarantee, Sommeil & Tradition will offer an appropriate replacement item. The replacement of the defective product does not extend the initial warranty period.

Conditions for applying the warranty?

The Sommeil et Tradition product(s) must be purchased directly on the website sommeil-et-tradition.fr. All products purchased from resellers, distributors, partner stores, private sales or discounters are excluded from this warranty condition, and are subject to the application of their general terms and conditions of sale, the duration of the warranty of which is defined at their convenience, while respecting the legal minimum of 2 years. In the event of a defect or failure to indicate on the part of the resellers/distributors, the legal warranty of 2 years applies.

It is advisable to have followed the entire procedure for opening products and to have reported any problems or possible failures with the product within 7 days of delivery. In the event of a problem, an advisor will make a diagnosis and analyze the problem(s) encountered on a case-by-case basis.

What are the general exclusions from the warranty?

Unless otherwise agreed, the warranty does not apply to use in public or professional places. The warranty does not apply to products that have been improperly stored or assembled, that have been misused such as using an unsuitable bed base or modification, that have been cleaned using incorrect methods or products, to products that have been used inappropriately or have been misused, for example, that have been used outdoors. The warranty does not cover normal wear and tear such that it does not affect the daily use or safety of the product, nor damage caused by, among other things, theft, falling or impact of an object, fire, discoloration in light, burns, excessive humidity or dry heat, cuts, scratches, any impregnation by a liquid, or damage for which a third party is liable or resulting from intentional or wilful misconduct. The warranty does not cover indirect or incidental damage.

The mattress warranty does not cover your mattress if the bed base used with it has any sagging or flatness defect that could cause a defect in the mattress. More specifically, this warranty excludes: a) All mattresses not unpacked within one month of delivery. Thus, mattresses that do not re-inflate cannot be reported more than 30 days after delivery; b) a normal drop in the firmness of the foam that does not affect the general qualities of the mattress; c) natural sagging of the materials, i.e. sagging not exceeding more than 2.5 cm in height; d) normal wear and tear due to the intended use of the products, including caused by washing, such as fabric pilling; e) if you have attempted to alter or repair the mattress without our consent or if you have cleaned the products with inappropriate products or techniques; f) minor imperfections and slight aesthetic defects; g) tears, stains, soiling, burns, liquid damage and discoloration of materials that occur over time; h) moisture, odors or mold (which may be caused by, among other things, the absence of a box spring); i) individual or personal preferences regarding firmness, texture, comfort, etc.; j) individual or personal allergies or sensitivities. k) Any contamination by fleas, bedbugs or other parasites; l) if the defect results from an act of God or a natural phenomenon beyond our control, including, without limitation, fire, flood or natural disaster.

Care instructions

Over time, a mattress can deform under the weight of the body and adapt to the shape of the sleeper. To ensure better longevity, regular wear and less significant deformation of the mattress, we recommend that you turn the mattress every 15 days during the first 3 months and then every 2 to 3 months thereafter. Ask for help to turn your mattress. Never try to do it alone. Vacuuming the mattress helps remove dust and mites. This is the only method recommended by Sommeil & Tradition . In the event of a stain on the mattress, use a soapy solution with cold water or an upholstery cleaner. Barely dampen the mattress. The mattress should not be soaked with water or any other liquid. Avoid chemicals that can damage your mattress and also have a harmful effect on your health. A mattress topper is an excellent protection for your mattress and extends its lifespan. Easy to turn and flip, it makes the bed more hygienic because it can be easily removed to air the mattress. Never fold a mattress in two. This could damage the springs and materials inside. If you have to fold the mattress to pass through a narrow door, curve it slightly. When carrying the mattress, carry it on its side. This is easier and helps prevent damage. Only use the handles on the sides of the mattress to turn it, never to carry it. Hygiene: over time, an old mattress accumulates dust, skin flakes and other organic waste that mites feed on. This is why, although we guarantee any manufacturing defect in the materials for a period of 5 years following the purchase of the product, we nevertheless recommend that our customers renew their bedding every 5 to 10 years for better hygiene and to avoid the emergence of allergy problems, asthma, etc. It is a reasonable investment in improving comfort and for better hygiene.

Where does this warranty apply?

The Sommeil & Tradition guarantee applies only to the territory of mainland France and the French islands that depend on the European continent (Corsica, Batz Island, Ré Island, etc.), excluding DOM and TOM. For the French islands that depend on the European continent (Corsica, Batz Island, Ré Island, etc.), the provision may generate additional costs to be borne by the customer.

How to enforce the warranty?

All you need to do, within the indicated period of 5 years, is send us an email via our contact form, or a letter in LRAR format to the address:

Sleep & Tradition
BED REPUBLIC Customer Service
8 bis Rue Abel

75012 PARIS (France)

Warranty claims must include a clear description of the defect, photos of the defect and the bed base used, and proof of purchase of the product. Failure to provide photographs or an inaccurate description may delay the defect being processed under the 5-year warranty or result in it not being exercised.

After inspection of the defect by our Sommeil & Tradition warranty service, it will decide whether the product is defective and whether the conditions for applying the warranty are met.

Defective products must be returned and the return costs will be refunded if the defect is found to be eligible for the 5-year warranty.

Any claim under this warranty must be received within 30 days of your discovery of the defect or the date on which you reasonably should have discovered the defect, and in any event before the end of the warranty period.

Please note that no refunds will be made under the 5 year warranty,

If the problem is covered by warranty:

  • Either your mattress or box spring is repaired or it is replaced with an equivalent product.
  • The repaired or replaced product is shipped and delivered at our expense - please note that shipping can only be made to the country chosen when the mattress was initially delivered

If it is determined that your request is not covered by the warranty, the Sommeil & Tradition warranty service will contact you so that you can choose between delivery of the mattress or box spring (at your expense) or its destruction (at our expense). In the event of no response within 30 days, the product will be automatically destroyed at Sommeil & Tradition 's expense.

The warranty is provided by BED REPUBLIC 8 bis Rue Abel 75012 PARIS (France)